Bleau Crumb Bake Shop

Refunds For Food Delivery & Pick Up Orders 

Full and partial refunds are available for incorrect food orders and food orders that are not delivered with in a reasonable amount of time with respect to the scheduled delivery window. Over 90 minutes past the delivery window the customer is eligible for a partial refund upon request. A full refund is given if food order is rejected upon late delivery.

No Ghosting Orders: If a customer has agreed to a particular delivery window, it is their responsibility to be on the set delivery location during the time window of delivery or to communicate what is to be done with the food order once it has arrived. If a customer does neither, the customer is not eligible for a refund and will have to arrange pickup of the food which is not guaranteed due to our extensive delivery schedule. 

Food Allergies: Rachel's Green Hut LLC takes food safety, health, and wellness very seriously. Food orders marked with allergies are prepared very meticulously to ensure that our vegan foodie is able to enjoy our food without threat of any contamination from a food allergy.

Non-edible Objects: The team of chefs and cooks here at Rachel's Green Hut takes extra precautions to ensure only the best quality food for our vegan foodies. We do not wear any jewelry in our kitchen and our hair is covered with hair nets. In our kitchen itself we only use stainless steel, that is in our equipment, our bowls, and our utensils; followed up by only ecofriendly paper goods for our delivery and pick up orders. There is no refund for objects found in food that we do not possess in our professional kitchen, for example, glass and/or wood.

We are a small business therefore every dollar matters. We refund our sincere customers who have legitimate claims and/or concerns that can be proven.

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